Telehealth – What is it and how does it work?

UPDATE WITH ALLIED HEALTH SERVICES:
Now offering TELEHEALTH

Your guide to telehealth/phone consults

With the current circumstances and changing environment of Australia during the COVID-19 pandemic we have added telehealth appointments to our services to continue the level of care needed to support you during this time.

We know, most of you prefer face to face consultations, but we can assure you that we can still provide expert care and get positive results via telehealth – all from the comfort of your own home!

You now have access to your allied health practitioners (including your physio, dietitian and psychologist) for bulk billed Medicare services (if you have an EPC care plan) through telehealth (video conference) and phone consultations. At the time of writing (April 2020), telehealth is also covered by all private health funds!

Note: We understand that not everyone has access to telehealth or a phone, so please know that if you can only attend face-to-face, we are still in the clinic to support you.

What will you need?

Now, we know that it feels daunting right now, but switching over to telehealth can be easy. All you need is access to a phone, smart phone (with camera), iPad or laptop (best option).

How will the consultations work?

Consultations follow the same format as face-to-face appointments and require consent prior either via email or verbal. Any documents or resources will be emailed or sent via post if required.

For telehealth phone consultations:

● Our physios or dietitian will call your phone number at the agreed appointment time.
● The consultation will go for the same allocated time as it would for a face-to-face
consultation.
● Please ensure that your environment is private and free of any distractions where possible.

FOR TELEHEALTH (video) CONSULTS:
● Your Dietitian/Physio/Psychologist will be using a secure platform called Zoom which can be downloaded easily for free. https://zoom.us/download
● An email will be sent out prior to your appointment with a link to join at the agreed
appointment time (making this transition as easy as possible for you).
● The consultation will go for the same allocated time as it would for a face-to-face
consultation.
● Please ensure your device has a stable internet connection and is fully charged or connected to a power source.
● Please ensure that your environment is private and free of any distractions where possible.

What about payments?
For private patients, credit card payments will be processed via our admin staff by phone at the end of the consultation and a receipt will be emailed immediately afterwards. Private health insurance will still cover the sessions, but unfortunately we are currently unable to claim over the phone so you will have to claim manually using the invoice we send you.
For Medicare patients, the appointment will be bulk billed and a referral and an EPC/CDM care plan from your GP is required.

Scheduling/Rescheduling appointments
Our physios and dietitian may be happy to rebook your next appointment during the Telehealth consultation. If not, if you call the practice, our reception staff will be able to organise your next appointment for you.

Note: These are relatively new ways of providing healthcare for our patients, so we please ask that you be patient and understanding with us during this time.

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